Refund policy

We have a 30-day return policy, which means you have 30 days, after receiving your item, to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (where applicable), and in its original packaging. You’ll also need the receipt or proof of purchase. 

To request a return, you can contact us at orders@abrasivesforindustry.co.uk. Please note that returns will need to be sent to the following address: 

Abrasives For Industry Ltd.
7 Sapper Jordan Rossi Park,
Baildon, Shipley
West Yorkshire
BD17 7AX

If your return request is accepted, please post it back to us.

Items sent back to us without first requesting a return will not be accepted. Certain products might have a restocking charge i.e. powertools. This will be agreed on return authorisation.

You can always contact us for any return question at orders@abrasivesforindustry.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For damaged or faulty items we will arrange the uplift of the goods. Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred

 

Exceptions / non-returnable items
We cannot accept returns on Special Order products or Clearance products. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is, once your return request has been accepted, return the item you have, and make a separate purchase for the new item.

Once your returned item has been received and inspected you’ll be automatically refunded the price paid for that item on your original payment method. We do not refund the postage paid to return the item to us. 

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it,  unused, with tags (where applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@abrasivesforindustry.co.uk.